This is handy when you buy a bunch of games all at once, instead of buying them separately. With GOG, you can contact support without much hassle, and they can offer you refunds or an exchange for store credit or a gift voucher if you don’t like the game you’ve bought, even after the initial 30 day guarantee period as long as you haven't downloaded anything belonging to the game(s) on your shelf, and they offer other services too like splitting gift purchases, so you get one key per game instead of having one key for several.
To get a hold of an actual person is a lot tougher apparently. With Steam, you are usually just redirected to the troubleshooting guide or to the developer/publisher’s website. You are forced to do a live chat or phone them. With Origin you can’t even email them a query. I wouldn’t say it’s the best, but it’s better than Steam and Origin for sure. GOG has better customer support than most distributors.
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Steam would basically make you pay for the entire series and wouldn’t even give you a gift copy of the game you already own in most cases. And if you already own a game or two in the series and buy all the other games at once, GOG.com doesn’t make you buy the game(s) you already have. I do like the fact that if you own a game or several games in a series, then you receive discount on the remaining others when buying them, or even if you buy an entire series all at once.
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If, however, you do not wish to use the downloader for whatever reason, you can just download through your browser or use a download manager of your own, like FDM – there’s no download resume with these methods though. With this you can group all separate file downloads (big games are often broken up into separate downloadable files, in case one of them ends up being corrupt so you don’t have to download the whole game again) into one download, and this goes for all extras for that game too, like manuals, avatars, etc. There is no GOG.com client as of yet (and if there ever were one, it would most certainly be optional), but an optional downloader is available. Some even report that if you don’t log into your Origin account at least once every year or so you will lose all DLC for your games, and if you don’t own any premium games, your account can be shut down completely after 2 years of inactivity. Games that are dependent on the client would be lost in the case of an account ban.
With Steam, your games are tied to your account, and only games that are launcher-free that can be played outside of Steam, can be backed up and run without the client.